Refund & Returns Policy

At Ormaria, we are committed to delivering products of exceptional quality. Due to the nature of our products and our quality control standards, we maintain a strict returns policy.

Change of Mind

We do not offer refunds, returns, or exchanges for change-of-mind purchases, including but not limited to:

• Ordering the wrong item, size, or color.
• Deciding you no longer want the product.
• Finding the product elsewhere.
• Delays caused by shipping carriers after dispatch.

Please review your order carefully before completing your purchase.

Eligibility for Returns

Returns will only be considered if:

• The item arrives damaged or defective.
• You received the incorrect product.
• The item has a manufacturing fault.

Claims must be submitted within 7 days of delivery and must include:

• Your order number.
• A detailed description of the issue.
• Clear photographs of the product, packaging, and shipping label.

Failure to provide sufficient evidence may result in your claim being declined.

Return Conditions

If a return is approved:

• The item must be unused, unworn, unwashed, and in its original condition.
• All original packaging, tags, accessories, and protective materials must be included.
• Items showing signs of wear, misuse, alteration, damage after delivery, or improper handling will not be accepted.

Ormaria reserves the right to inspect all returned items before approving any refund or replacement.

Return Shipping

Customers are responsible for all return shipping costs unless the return is due to our error or a verified manufacturing defect.

We recommend using a tracked and insured shipping service. Ormaria is not responsible for returns lost or damaged in transit.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Original shipping charges, customs duties, taxes, and any import fees are non-refundable except where required by applicable law.

Please allow 5–10 business days for refunds to appear on your account after they have been processed.

Non-Returnable Items

The following items cannot be returned unless required by applicable law:

• Gift cards.
• Final sale or clearance items.
• Personalized or custom-made products.
• Products marked as non-returnable.
• Items returned without prior authorization.

Chargebacks

If a customer initiates a payment dispute or chargeback before contacting Ormaria, we reserve the right to provide all relevant documentation—including delivery confirmation, tracking information, and order records—to the payment provider in response to the dispute.

Consumer Rights

Nothing in this policy limits or excludes any rights that cannot be excluded under applicable consumer protection laws. Where mandatory consumer guarantees apply, those rights will take precedence over this policy.

Ormaria reserves the right to amend this policy at any time without prior notice.