Shipping Policy

At Ormaria, every order is carefully prepared and inspected before dispatch to ensure it meets our quality standards.

Order Processing

Orders are typically processed within 1–3 business days. During periods of high demand, promotional events, or public holidays, processing times may be extended.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information, where available.

Shipping Times

Estimated delivery times are provided as a guide only and are not guaranteed.

Typical delivery estimates:

• New Zealand: 5–10 business days
• Australia: 6–12 business days
• United States & Canada: 7–15 business days
• United Kingdom & Europe: 7–15 business days
• Rest of World: 10–20 business days

Actual delivery times may vary depending on customs processing, carrier delays, weather conditions, and local delivery services.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

From time to time, Ormaria may offer complimentary shipping on qualifying orders.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your local government.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Ormaria is not responsible for delays caused by customs clearance procedures.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate before placing an order.

Ormaria is not responsible for orders delayed, lost, or delivered to an incorrect address due to inaccurate or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be resent.

Lost or Delayed Shipments

Once an order has been handed to the shipping carrier, delivery is the responsibility of the carrier.

While we will gladly assist in investigating delayed or missing shipments, Ormaria cannot guarantee delivery dates and is not liable for delays outside of our control.

Tracking

Tracking information is provided for most orders once they have been dispatched. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.

Damaged Parcels

If your package arrives visibly damaged, please take photographs before opening it whenever possible and contact us within 7 days of delivery.

Failure to report shipping damage within this timeframe may affect our ability to investigate the issue with the carrier.

Split Shipments

In some cases, items within the same order may be shipped separately to ensure the fastest possible delivery. You will receive tracking information for each shipment where applicable.

Contact

If you have any questions regarding your shipment, please contact our customer support team and include your order number so we can assist you as quickly as possible.